Technical Operations Associate

Job description

SnapEDA is a rapidly growing tech company used by over 1.4 million engineers. Our mission is to help engineers design electronics faster, and we are revolutionizing the way that hardware is designed. As a member of the SnapEDA team, you will have the opportunity to be at the forefront of this exciting movement and make a real impact on the world of engineering. We are a remote-first team.

We are seeking motivated and highly skilled individuals to join our technical operations team. This is a unique opportunity to join a dynamic and growing company where you will grow your career while making a real impact.

You would be in charge of:

  • Helping with data management and analysis

  • Being responsible for onboarding and offboarding our team members on our tools

  • Taking care of technical customer support, answering intercom and emails

  • Troubleshoot issues reported by users or alerts

  • Managing customer technical requests with a 24hs SLA

  • Keep our part data updated and upload datasheets

  • Hosting daily standups for the software team

  • Conducting monthly audits to our IT operations

  • Utilizing strong problem-solving skills to quickly identify and resolve technical issues

  • Maintaining strong communication and interpersonal skills, both with team members and customers



  • Engineering degree
  • Extremely competent in learning new tools
  • Eager to learn and grow in their career
  • Strong problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Experience with social media and marketing is a plus
  • Experience with data (SQL)  is a plus

Join our team and help us deliver outstanding technical operations support to our customers. Apply now!

We accept candidates from Asia only.
We don't accept candidates from the U.S. and Canada.