SnapEDA is a rapidly growing tech company used by over 1.4 million engineers. Our mission is to help engineers design electronics faster, and we are revolutionizing the way that hardware is designed. As a member of the SnapEDA team, you will have the opportunity to be at the forefront of this exciting movement and make a real impact on the world of engineering. We are a remote-first team.

We are seeking motivated and highly skilled individuals to join our technical operations team. This is a unique opportunity to join a dynamic and growing company where you will grow your career while making a real impact.

You would be in charge of:

• Helping with data management and analysis
  

• Being responsible for onboarding and offboarding our team members on our tools

• Taking care of technical customer support, answering intercom and emails

• Troubleshoot issues reported by users or alerts

• Managing customer technical requests with a 24hs SLA

• Keep our part data updated and upload datasheets

• Hosting daily standups for the software team

• Conducting monthly audits to our IT operations

• Utilizing strong problem-solving skills to quickly identify and resolve technical issues
  

• Maintaining strong communication and interpersonal skills, both with team members and customers

Qualifications:

• Engineering degree
• Extremely competent in learning new tools
• Eager to learn and grow in their career
• Strong problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Experience with social media and marketing is a plus
• Experience with data (SQL)  is a plus

Join our team and help us deliver outstanding technical operations support to our customers. Apply now!

Note:
We accept candidates from Asia only. We don't accept candidates from the U.S. and Canada.